Quality Metrics & Framework

A system of effective clinical and operational audit is imperative to ensure best patient outcomes.  Adherence to national and international standards must dictate audit measurements.  Clinical Co-ordination function must be part of audit.  Operational audit is necessary to ensure appropriate, timely and safe utilisation of transport assets.  The operational tasking must also be part of audit.  Timely reporting and case review is essential to support improved patient outcomes, promote safety in the transport environment and to support learning by all team members.   We use a number of key performance indicators to continuously audit the quality of the service we provide such as: Team  Mobilisation times, Stabilisation Times, Refusals, Adverse Events and out of region transports.